Policies
Returns & refunds
We want you to shop with confidence. Read this overview before starting a return — our team is happy to guide you.
Eligibility
Whether an item can be returned depends on the product type, condition, hygiene seals, and any promotional terms shown at purchase. Products marked as final sale, or opened where hygiene applies, may not be eligible.
How to request a return
Contact us with your order number and the reason you’d like to return. We’ll confirm if your items qualify and send step-by-step instructions.
Contact customer serviceRefunds
Approved refunds are usually returned to your original payment method. Banks and card issuers can take several business days to show the credit on your statement.
Questions about this?
Visit our FAQs or reach our team.